Help Desk Parson Job at Job Junction Tanzania

Help Desk Parson Job at Job Junction Tanzania

HELP DESK PARSON (7)

EMPLOYER: Job Junction Tanzania

LOCATION: Dar Es Salaam

Minimum Education level: Diploma

JOB DESCRIPTION

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in the development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
achieves information systems and organization missions by completing related results as needed.