Operation Lead Job at DHL

Operation Lead Job at DHL

Operation Lead Job at DHL

Manage client relations and oversee the day-to-day contract operations and resources, covering dedicated warehousing and distribution services while meeting budget expectations

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Key Accountabilities:

  • Implement contractual agreements to ensure the effectiveness and efficiency of service delivery as per SLA
  • Interface with other departments within the group/ business to ensure synergies are utilized for the benefit of the business and client
  • Oversee the development of the Helios contract team as per HR guidelines
  • Manage and maintain good client relations based on service delivery, continuous improvement, value add, and effective reporting of operations
  • Manage allocated resources to achieve targeted financial, operational, service, and performance objectives
  • Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment [HSE] and Human Resource
  • Manage the Profit and Loss account of the HTT contract identifying key drivers to improve profits and cash flow
  • Planning and coordinating volumes and work orders to meet client supply chain requirements
  • Manage improvement initiatives in collaboration with the First-Choice team
  • Manage contract stock tolerance levels as per SLA guidelines
  • Manage distribution targets as per SLA guidelines
  • Manage contract reporting, KPI improvement, and excellence
  • Manage Depot workflows and targets as per SLA and KPI guidelines

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General Competencies

  • Be able to build a strong team and provide team members with the direction, resources, and environment needed for work.
  • Be able to build effective working relationship with different groups, e.g. colleagues, suppliers, etc.
  • Should be able to create high-performing teams by attracting and developing people
  • Should be able to utilize resources to exceed customer expectations
  • Should deliver operational results by analyzing and solving problems in structured way.
  • Should be able to implement change through motivating and influencing others.
  • Team Leadership.
  • Managing relationships
  • Team development
  • Customer focus
  • Problem-solving

Operation Lead Job at DHL

Key Performance Indicators:

  • Profit and Loss Management
  • Stock tolerance levels
  • SLA/KPI targets as agreed
  • Training Team and development
  • Customer service/focus performance
  • 3rd Party supplier’s Liaison and service levels
  • Process improvement plans and projects
  • Commercial decision-making
  • EOS action identification, resourcing, and follow-up

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Qualifications, Experience, and Attributes:

  • University Degree
  • Profit and Loss management experience
  • Inventory Management
  • 4 years of logistics experience, preferably in a multi-user warehouse environment
  • Good appreciation of transport operations and associated legislation
  • Experience working with an EAM system
  • Excellent communication skills
  • Hands-on leadership style
  • Good team development/ leadership track record


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