Senior Relationship Manager Job at CVPeople Tanzania
Senior Relationship Manager – Corporate Banking
CVPeople Tanzania | Full time
Dar es Salaam, Tanzania
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Responsibilities
- Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio in line with the Bank’s strategy.
- Apply experience in Corporate Relationship Management to
- Develop and implement account plans for the assigned portfolio target market
- Structure and sell solutions that address the customers’ needs
- Customer acquisition, satisfaction, growth, and retention are critical to succeed in this role.
- Manage staff who shall be assigned for guidance /and daily supervision
- Responsible to assist the Head of Corporate Banking from time to time with assigned tasks/responsibilities
- Collaborate with all key stakeholders within the bank to ensure the fulfillment of all deliverables.
- Actively engage Client Service Managers/and other support functions toward seeking customer excellence
Senior Relationship Manager Job at CVPeople Tanzania
Departmental objectives (Financials)
This position is responsible for the achievement of the portfolio’s annual financial targets both P&L and balance sheet.
→ Balance Sheet Growth
→ Profitability: PBT
→ Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability, and share of market objectives.
→ PAR contained within the limits set.
→ NPL < 5%
→ PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
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Risk & Controls
Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
→ Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
→ Nil repeat findings
→ 100% SLA Adherence
→ 100% adherence to agreed turnaround times
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Knowledge and Experience
Academic:
- Bachelor’s degree from a recognized accredited university.
Professional:
- At least 5 years of experience in Corporate Banking and Relationship Management experience in a Banking or Financial institution environment
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Desired work experience:
- Proven track record of consistently achieving a portfolio’s financial growth.
- Experience in products, bank operations, and customer experience is highly desirable.
- Knowledge of the local banking industry, banking products, banking services, and banking regulations.
- Sound working knowledge and understanding of general Commercial Banking regulations and practices.
Banking - Broad-based working / operational knowledge of banking (breadth and depth).
- Certification in multiple areas of banking and/or banking support services.
- Reference point and mentor for customers, colleagues, and partners, for areas of expertise
