13 Best Live Chat Software for Small Businesses Compared
Do you know that more than 67% of people who use eCommerce websites don’t finish their shopping carts?
Customers want their questions to be answered right away, and if they aren’t sure about their purchase, they could lose out on a sale.
Using live chat support software lets you answer users’ questions right away and turn them into paying customers. If you run a small business, we’ll tell you which live chat software we think is the best. If you have a WordPress site, these live chat services will work great with it.
Why Add Live Chat Support to Your Website?
People are more satisfied with live chat than with email or the phone, according to eConsultancy. This is 73%, compared to 61% and 44%, respectively.
Online sales and marketing are so much better when there is a live chat feature. It lets customers get answers right away without having to leave your site. A good live chat experience can help a customer make a good buying decision.
Adding live chat support can cut down on cart abandonment, increase sales, and improve conversion rates. But, a lot of it comes down to the live chat software that you choose to use.
Live chat customer service can be bad if the customer doesn’t like it. You could lose sales, customers could have a bad impression of your brand, you could pay too much for the service, or you could not use the live chat platform because you don’t know how to use it.
If you want to make more sales, you need to find a live chat service that isn’t too pricey, is easy to use, and works with WordPress.
There are a lot of great live chat software providers out there that can help you grow your business. Let’s check them out!
LiveChat is the best live chat software in the world right now. LiveChat is a free plugin for WordPress that makes it very easy to set up and set up quickly.
LiveChat also has beautiful live chat support apps that you and your agents can use on your laptops, tablets, and phones. That means you can talk to customers while you’re out and about, without having to go into your WordPress dashboard.
To see how your support and sales teams are doing, you can put survey forms in front of and after live chats. During your off-hours, you can set up a process so people can send support tickets from live chat.
LiveChat can connect with a lot of other services, like CRM software like Hubspot, Google Analytics, Zendesk, all the best email marketing services like MailChimp, and many more. This will save you a lot of time because you won’t have to enter customer information into your other systems by hand anymore.
Perhaps the best thing about LiveChat is its speed. People who use this live chat software have a better experience than people who use most other live chat software.
We use LiveChat on our online stores. They have tools that let us make our chat pop-up look like our website, which is a big deal.
They also have a lot of other support tools that help us improve our customer communication, like visitor tracking, proactive chat, a smart API that works with our knowledge base, and more.
LiveChat has different plans for businesses of all sizes, even small businesses like start-ups. It costs $16 per agent each month if you pay for it all at once, or $19 if you pay each month. All of the plans come with a 14-day free trial.
HubSpot is a popular all-in-one marketing platform that allows you to make live chats and chatbots. It also allows you to make your own.
With the live chat, you can change the design to match your website’s brand, make automated chatbot flows with no code, and seamlessly connect all customer data in the HubSpot CRM platform.
People who come back to the same website chat can have a more personalized experience because of HubSpot’s on-site personalization features.
Besides live chat, HubSpot also has email marketing automation, sales CRM software, landing page software, and a lot of other powerful marketing tools for the same price.
This allows you to communicate with your customers through live chat, email ticketing system, and email automation, so you can reach them in many ways.
Because of this, HubSpot is a good choice for both small businesses and big businesses.
In HubSpot, the best thing is that there is an option to use it for free when you are just getting started with your business.
If you sign up for a plan with HubSpot, you can use their chatbot builder as part of that plan. Start using HubSpot chatbots for free. To use more tools, like ticket creation, you’ll need to pay for a plan. These cost $45 a month.
HubSpot’s Sales Hub software comes with a lot more than chatbots, and the reviews from customers are always good. The plans’ prices can go up quickly. If you need a CRM and email service, as well as live chat and AI chatbots, then we recommend HubSpot.
You can talk to your customers at any time thanks to chatbots, which make live chat software the best way to keep in touch with them.
Use artificial intelligence (AI) chatbots to improve customer engagement and customer satisfaction. ChatBot.com makes it easy for small businesses to use AI chatbots with a self-service help interface.
It has an easy-to-use drag-and-drop tool that you can use to make your own ChatBot. They also have a lot of ready-made templates for different industries, which makes it easy for you to make your own conversation scenarios and chat routes that work for your business.
The eCommerce bot template, for example, is a good way to help customers through the whole process of buying things. If you want to make more sales and set up appointments, you can use the lead generation bot. You can sell products right from the chat window with their sales bot template. That’s a great feature for making sales on social media.
Another type of chatbot they have is a customer service bot. There are also bots for restaurants and coffee shops, as well as one for recruiting people. One of the best things about this platform is that it helps small businesses compete with bigger ones. Chatbot templates are one of them. It used to be hard for small businesses to make chatbots, but now it’s easy for them.
ChatBot.com is a service that lets you add a virtual assistant to your websites, Facebook pages, and chat apps. Users can talk to real people if they want. You can send them to your customer support agent, Facebook Messenger, phone support, or one of many other live chat tool integrations if they want.
ChatBot also works well with WordPress and WooCommerce.
In 2021, we want to use ChatBots in all of our businesses.
ChatBot has different plans for businesses of all sizes. The first plan costs $50 a month and gives you 1000 chats a month (about $0.01 each). All of the plans come with a 14-day free trial.
SendinBlue has powerful but easy-to-use live chat software. A WordPress plugin will help you add the chat box to your website. You can do this by setting it up under your account.
It’s easy to turn website visitors into customers with Sendinblue because you can answer their last-minute questions through live chat. The chat works with Sendinblue’s marketing automation, which lets you get more leads.
It comes with built-in email marketing, retargeting for Facebook ads, segmentation, and full marketing automation, among other things.
With Sendinblue, there is a CRM, SMS and email marketing, landing pages, and more in one package. This powerful toolkit helps you get even more people to become paying customers.
Sendinblue has a lot of different pricing plans, but you’ll need their Premium plan to be able to use the Chat feature. The price for the premium plan starts at $66 a month and includes up to 10 team members.
Olark is a popular live chat service for businesses that sell things online. Simple: It doesn’t take very long to add Olark to a WordPress site, and it’s very easy to use. In order to copy and paste code into your WordPress sidebar widget or child theme, you only need to do this.
A free Olark Live Chat plugin makes it even easier to set up. If you don’t want to write any code, there is also a plugin for that.
Olark can connect with other services like Salesforce, Zendesk, Highrise, and more.
Some third-party apps let you connect to Olark chat from almost any iOS or Android device, so you can chat with customers while on the go. You can use these apps to connect to Olark chat from almost any iOS or Android device.
Olark has a simple pricing plan that starts at $17 per agent per month. 12 percent off if you choose annual billing, and 29 percent off for two-year billing. It’s also possible to get two weeks of free live chat support from them as well.
One of the best live chat and help desk software is LiveAgent. They have a lot of different software, like email ticketing, live chat, video chat, time tracking, call centers, and more. They also have a lot of different tools.
In this case, using the LiveAgent suite can make things easier because it’s an all-in-one platform like Zendesk chat and other tools.
LiveAgent has a lot of built-in integrations with popular website builders, like WordPress and Squarespace. They also work with the best email marketing services, CRMs, and other marketing tools.
LiveAgent has a limited free plan, and their paid plans start at $15 per month for each agent.
If you want free live chat support software for WordPress, you might want to check out Chaport. They have a free plan that you can use for as long as you want. It has unlimited chats, history, notifications, unlimited operators, and up to 5 operators online at the same time.
Their software meets all of the basic needs. They have live chat apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, and third-party integrations through Zapier. They also have Zapier.
If you buy a plan, you get more features like typing insights and visitor notes. You can also send files, invite people to join your group, send emails, and more.
13 Best Live Chat Software for Small Businesses Compared
They have a free plan and a Pro plan that costs $9.80 per agent per month.
An intercom is a flexible tool that helps you get leads, keep users interested, and make more sales. You can use it for messaging services, and it has live chat widgets that you can automate with your own flows, add chatbots, and talk to customers.
It isn’t just a live chat support tool. As an onboarding tool, it can be used to help new users get set up, help them get help, get leads for marketing automation, and keep users engaged with the software.
People who want live chat software may not be able to get the most out of Intercom. You can use Intercom, on the other hand, if you want your live chat software to do all of these things.
There are a lot of things that make it easy to use, like Google Analytics, CRM software, Slack, email marketing tools, and more.
Their basic plan costs $87 a month. After that, the price is based on how much you use and how many add-ons you buy.
If you’re looking for a good live chat service, Freshchat is a good choice. It has a lot of great features that compete with some of the more well-known ones on this list.
You know It was made to be a conversation and messenger app, so you can start real-time chats with customers through agents or AI-powered bots. It also lets you see customer timelines, live profiles, in-app campaigns, and co-browsing, and make your own bots for automated conversations.
On Zendesk, you can connect chats to support tickets. You can also connect chats to support tickets on Slack. Your team can use smart plugs, canned responses, labels, private notes, desktop notifications, and more to be more organized and work faster.
If you have up to 10 people on your team, they offer a free live chat service for that group. They have paid plans that start at $15 per user per month and are billed every year.
13 Best Live Chat Software for Small Business Compared (2022)
LivePerson is another powerful live chat support software that has a lot of great features that can help you connect with customers and make more sales.
It lets you talk to your customers not only through live chat on your website but also through SMS, Facebook Messenger, WhatsApp, and more. You can use chatbots to set up automated conversation flows and store customer information in other apps that you use, too.
LivePerson is aimed at medium to large businesses and clients who work for big companies.
You will need to get a quote to find out how much it will cost for what you need.
You can use Smartsupp, which is a cheap live chat support software, to keep track of and record how users interact with your website. This lets you see how people who might buy from you use your website and what’s stopping them from doing so.
So you can see how well your business is doing in Google Analytics, too. It can be used with WordPress, Magento, Shopify, and other popular e-commerce platforms like those.
The basic plan is free for life, and the paid plans start at $8 per month per agent.
For free live chat software, Pure Chat is also a good choice. It lets you quickly add beautiful live chat widgets to your websites, and the free plan lets you add three operators and keep all of their chat histories.
It comes with mobile apps so that you can stay in touch with your customers and keep them coming back. When you aren’t online, your customers can send you emails, and a pre-chat form helps you get their information so you can reach out later.
They have a basic free plan, and their paid plan starts at $79 a month if you pay for it in full each year.
When you use Drift, you can use live chat and a bot to help you save time and make more sales. It has a lot of powerful features that can help you get more people to come to your website and become sales leads.
Drift works with all of the most popular CRM and email marketing services.
They have a lot of powerful tools, like Drift bot, anonymous visitor intelligence, account-based marketing, meeting scheduling, and more.
Drift has a lot of powerful features, but it isn’t cheap for small businesses to use because it costs a lot of money.
The Standard plan costs $50 a month if you pay for it over a year. It comes with two seats. For the bot feature, you’ll have to pay $500 a month for the Pro plan, which comes with 5 seats.