Assistant Relationship Manager: Alternate Delivery Channel Job at Exim Bank

Exim Bank

Full-time Jobs Zanzibar September 14, 2022, Banking and Finance Jobs

Job Description

Job Title: Assistant Relationship Manager – Alternate Delivery Channel

Department: Retail Banking

Reporting to: Head – Alternate Channel and Digital Sales

Responsible for: All Non-Branch & Alternate Channel / Digital Sales

Region: Zanzibar

PURPOSE OF JOB

The purpose of this role is to grow the Merchant Acquiring business with POS, Exim Mobile Wallet, and other Digital products of the bank as and when launched. Build and manage the relationships of new key merchants. Generate, maintain, and increase business opportunities with existing merchants. Support existing merchants.

PRINCIPAL RESPONSIBILITIES:

Create new sales and revenue-generating opportunities as appropriate.
Utilize a consultative sales approach that ensures that the client’s business objectives are met and that the performance metrics of their payment portfolios are maximized.
Prepare proposals, and high-impact sales presentations and negotiate contractual relationships with new and existing merchants.
Be the single point of contact for the merchant. Provide a high degree of customer care with a proactive, solutions-oriented mindset.
Identify & foster strategic relationships within the merchant organization that will elevate partner discussions to focus on growth Expand existing relationships/partnerships through the selling of Bank products and services both traditional and digital.
Work closely with the Relationship Managers, Head of Corporate Investment Banking, and/or Branch Heads in arranging events /promotions for new acquisition of customers.
Develop processes and workflows that improve engagement with the team.
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, and finance.
Develop a deep understanding of the merchant business and provide analytical and strategic reports that will help to track business in relation to business
Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
Prepare weekly activity reports.
Provide competitor intelligence reports on products and tariffs.