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Customer Experience Representative Job at KCB Bank Tanzania

Customer Experience Representative Job at KCB Bank Tanzania

Customer Experience Representative Job at KCB Bank Tanzania

Customer Experience Representative  
Dar es Salaam
KCB Bank Tanzania

Job Summary:

Delivering a high level of service through keeping a harmonious relationship with customers.
Accord customers with proper information regarding banks products and services

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KEY RESPONSIBILITIES:

  • Responding to all customer queries related to the bank’s products and service
  • Ensure smooth service delivery across the branch
  • Queue management
  • Matching appropriate products to customers’ needs
  • Report all issues affecting service delivery

DAILY RESPONSIBILITIES:

  • Receiving customer queries and taking quick action to resolution and/or forwarding to the appropriate person for resolution.
  • Proper follow-up on escalated customer queries and complaints to ensure accurate and on-time resolution
  • Accurately record all customer complaints in the complaints register.
  • Make sure the customers are contacted for feedback on their requests and complaints.
  • Provision of account balances
  • Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring messages are passed on and returning calls where necessary.
  • Pin Mailer handling – issuance, usage demonstration, and replacement and ATM lobby management.
  • Account statement request processing and issuing.
  • To receive all the incoming mails and keep records.
  • Retain existing customers by building customer loyalty through customer interactions.
  • Ensure cleanliness and tidiness of the Banking Hall.
  • Queue management and notices display
  • ATM card and cheque book ordering
  • Prepare and submit customer service reports on time

Customer Experience Representative Job at KCB Bank Tanzania

MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:

  • Bachelor’s degree – Business Related
  • Master’s Degree is an Added Advantage
  • A minimum of 4 years of experience in the role

Deadline: 2022-06-29 00:00:00

CLICK HERE TO APPLY

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