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Control Tower Manager New Job at CVPeople Tanzania

Control Tower Manager New Job at CVPeople Tanzania

Control Tower Manager New Job at CVPeople Tanzania

Control Tower Manager

CVPeople Tanzania | Full time

 Dar es Salaam, Tanzania | Posted on 06/02/2022

Reporting to: Project Director

Department: Operations

RELATED: Senior Technical Manager Job Opportunity at CVPeople Arusha

OBJECTIVE:

  • This position also holds the primary responsibilities for stakeholder management, customer retention, and identifying cross-sell/up sells opportunities as well as cost reduction initiatives for our customers.
  • Maintain business relationships with partners by providing prompt and accurate answers, and suggestions to improve quality service.
  • To ensure delivery of Company value proposition to clients through excellent customer service delivery. The CTM drives service quality deliverables via continuous improvements and other initiatives that support the Company’s strategy of differentiation vs. Competition.

Key Responsibilities

  • Manage the provision of transport services by planning and implementing agreed strategies and procedures related to the traffic control tower to ensure improvement in scheduled service and performance whilst managing control tower costs
  • Provide reliable and secure transport scheduling service to the projects, contractors, and sub-contractors with full end to end visibility of status, progress, and reporting
  • Ensure service delivery alignment with agreed client SLA’s
  • Improve service output for existing accounts on an ongoing basis
  • Drive understanding of contracts, terms, and conditions, SOW, and charge structures to ensure the Company delivers on its promises
  • Ensure that the team adheres to service standards / SLA covering all SOW agreed with the customer
  • Responsible for customer retention
  • Suggest new processes and develop some tools/reports to improve the control tower performance
  • Risk management
  • Prepare performance reports on a weekly, monthly, and quarterly basis to the local management team
  • Collect appraisal/feedback from customer’s station on Company service quality (CT + operation). Liaise with local and regional management to define an action plan
  • Analyze KPI reports, highlight good and low performance
  • Carry out Monthly/quarterly formal reviews with the customer
  • Develop a strong understanding of the business to ensure customer retention
  • Collaboration with internal stakeholders not restricted to Procurement/Operations/Service teams to identify areas of cost savings/process optimization/improvements.
  • Participate in all safety training as required
  • Adhere to all HSE requirements of the project

Control Tower Manager New Job at CVPeople Tanzania

Requirements

Education

  • Bachelor’s degree in Business Administration, Project Management or Logistics
  • Professional Training 
  • Knowledge and usage of tracking systems would be a plus
  • Experience o 3-5 years experience in Logistics or similar role
  • Has worked a minimum of 2 years at Middle-level management
  • Considerable transport management experience in a service-related role
  • Experience in implementing change
  • Experience managing carrier and logistics performance monitoring and reporting
  • Experience/ well versed with the local regulatory requirements

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