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Receptionist Job Opportunity at Four Seasons Hotels and Resorts

Receptionist Job Opportunity at Four Seasons Hotels and Resorts

Receptionist Job Opportunity at Four Seasons Hotels and Resorts

Spa Receptionist  

Full Time

Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.

This position is open for Tanzanian work authorization holders.

Location: Based in Serengeti

RELATED: 2 Receptionists Jobs at Muhimbili National Hospital (MNH)

Essential Functions

  • To provide a warm, friendly, and professional welcome to all guests.
  • To coordinate guests’ consultation records with the therapists.
  • To adhere to an agreed reporting system on a timely basis.
  • To operate the Spa Booking system efficiently.
  • To operate Spa retail sales efficiently.
  • To ensure all Spa retail products are within the expiry dates and ensure inventory is carried out on a monthly basis.
  • To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
  • Complete daily opening and closing procedures as per Spa Standards Training manual.
  • Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
  • Assist with administrative duties such as purchasing, receiving, and inventory reporting.
  • To answer all phone, email, and written inquiries before the end of each shift.
  • To ensure the cleanliness of the Spa Reception area and make sure that it is a welcoming space for guests.
  • Ensure Golden is used at the Reception and all relevant guest details are given to the Therapist.
  • To demonstrate a professional attitude at all times, particularly with regard to punctuality, appearance, and general manner towards guests and colleagues.
  • To be responsible for preparing the reception for the incoming shift and recording any information in the Log Book.
  • To ensure adequate supplies of Hotel and Spa literature so that guest inquiries can be dealt with straight away.
  • Is seen as working hands-on, assisting colleagues in crunch times; Walks the talk.
  • Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
  • Maintains a clean and orderly work area and promotes a safe working environment.
  • Is proficient in the use of the spa reservations software.
  • Identifies and reports facility maintenance issues and equipment-related problems immediately to management.
  • To ensure all spa confirmations are sent to the guest room in a timely manner. Attends all scheduled training sessions.
  • Maintains stocks of operating and guest supplies in the work areas.
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook.
  • Actively participates in briefings and meetings. Reads and updates the daily Log Book.
  • Identifies and reports facility maintenance issues and equipment-related problems immediately to management.

Receptionist Job Opportunity at Four Seasons Hotels and Resorts

Other Functions

Other duties as assigned by management.

May be required to temporarily relocate to another location or property to assist as needed.

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