Front Desk Agent Job Opportunity at Rotana Hotel

Front Desk Agent Job Opportunity at Rotana Hotel

Front Desk Agent Job Opportunity at Rotana Hotel

Front Desk Agent

Rotana Hotel Management Corporation PJSC  Dar es Salaam


About the job

Johari Rotana is currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.

Front Desk Agent Job Opportunity at Rotana Hotel

As a Front Desk Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience your role will include key responsibilities such as:

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  • Provide prompt, courteous, and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival to departure
  •  Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
  • Conduct room & hotel familiarization and assist guests in hotel activity inquiries/requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings


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