Customer Service Representative Job Opportunity at Zuku
Position: Customer Service Representative
Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern Africa’s leading Internet service providers.
We are looking for a Customer Service Representative (Zuku Fiber TZ), who will work independently to provide professional and focused customer service both internally and externally.
He/she will be reporting to Senior Team Leader, Customer Service Tanzania.
The Customer Service Representative will be responsible for;
- Handle inbound and outbound customer interactions. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction. Educate customers on competitive pricing and product information; comparing and contrasting our products versus competition.
- Responsible for skillfully retaining customers through positive relationship building
- Identify the reason(s) for disconnecting and overcome objections in an effort to retain the customer
- Save and re-sell the value of our products and services by properly aligning their features, benefits, and price with the needs of our customers
- Provide exceptional customer care across all call types including escalations, technical support, and billing.
Customer Service Representative Job Opportunity at Zuku
Qualifications
- Experience over 1 year in a Retention/Churn team in aTelco/ICT company
- Customer-centric mentality & passion for the customer
- Effective verbal communication skills, including grammar and tone
Website https://zuku.co.tz/
Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before Sunday 03 April 2022
