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Airline Customer Service Agent New Job at Fastlink Safaris Limited

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Airline Customer Service Agent New Job at Fastlink Safaris Limited

Airline Customer Service Agent 

Summary: 

Fastlink Safaris Limited is currently seeking an airline customer service agent to join our team! We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. 

Job Description: 

This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in,  baggage check-in, aircraft preparation, and problem resolution for all passengers and potential passengers/guests. 

RELATED: Load Controller Officer New Job at Fastlink Safaris Limited

Duties and responsibilities: 

  • Greet and provide outstanding service to all Fastlink safaris customers and guests in a friendly, courteous and professional manner.¬†
  • Answer telephone to provide information, resolve problems or complaints, and assist as needed;¬†
  • Handle all aspects of reservations, ticketing, check-in, seat assignment,¬† passenger boarding, and baggage service¬†
  • May handle cash, checks, credit cards, and travel vouchers as forms of payment for tickets;¬†
  • Communicate to customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
  • Provide current and accurate fare, schedule, gate, flight arrival, and¬† departure information, as well as answer general inquiries both in-person¬† and over the telephone;¬†
  • Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers.¬†
  • Board/deplane flights and escort passengers to and from aircraft in a¬† timely and efficient manner, and assist passengers, as needed;¬†¬†
  • Identify opportunities to improve customer experience and increase¬† satisfaction;¬†
  • Ensure Fastlink Safaris, Airline, and Airport regulations are followed at all times.
  • ¬†Additional duties as assigned by supervisor.¬†

Airline Customer Service Agent New Job at Fastlink Safaris Limited

Qualifications and skills: 

  • Excellent communication and problem-solving skills¬†
  • Ability to push/pull/lift 20kg for extended periods of time¬†
  • Ability to work efficiently under time constraints
  • Diploma or certificate in the related field¬†
  • Must be willing to work outside in all types of weather and elevated noise levels within¬† the airport environment¬†
  • 2+ years of customer service experience¬†
  • Experience with Microsoft Office products including Outlook, word, and excel¬†
  • Positive attitude and winning personality¬†
  • Passion for people, building relationships with customers, and delivering top-notch¬† service¬†
  • Excellent time management skills
  • ¬†Experience in a service or hospitality related environment desired¬†
  • Experience in aviation is desired¬†
  • Organizational and Multi-tasking skills: Agents must be able to do several things with constant interruptions.¬†
  • Must be able to work flexible hours including evenings, weekends, holidays, and¬† overtime, as needed¬†
  • IATA customer service agent accreditation will be a plus¬†

Salary of: 500,000/= Tshs 

Application deadline on:  

Applications should be made on this link: https://forms.gle/k6KSETVH8gucZhFp7

CLICK HERE TO APPLY

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