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Zonal Manager Job Opportunity at KCB Bank

Job Opportunity at KCB Bank, Zonal Manager

Job Title: ZONAL MANAGER – CHANNELS

Location TANZANIA
Organization Name DIGITAL FINANCIAL SERVICES

Department Description

KCBT Digital financial services play a key role in enabling customers to access various banking services through digital channels without them necessarily visiting the banking halls. It also plays a key role in driving the bank’s digital strategy that focuses on becoming digital-first and digital to the core.

Brief Description
Drive the channels business in Zanzibar by establishing a new business portfolio, relationship management, and retention of KCB customers on channels.

Detailed Description

  • Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
  • Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
  • Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
  • Identification of business opportunities and the introduction of leads to the business team.
  • Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
  • Act as an enabler to the digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
  • Monitor sales performance on a daily, weekly, and monthly basis and provide results to the Head of digital financial services.
  • Acts as an escalation point for queries that could not be resolved by the team.
  • Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
  • Any other activity assigned by the line manager

Job Requirements

Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelors Degree Bachelor in Banking/Finance or equivalent RQ
Professional Qualifications Merchant Acquiring and card background AA
Master’s Degree in Business Administration AA

Additional Details  
Total Minimum No of Years Experience Required 3

MODE OF APPLICATION: 

NOTE: If the Application link doesn’t open correctly It’s due to a KCB system error, not us, so please be patient and try again later.

CLICK HERE TO APPLY

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