Customer Service CV Template and Download

Tip: Use the Customer Service CV Template below as an example to help you write your own personal and fully-tailored CV.

Liam Norton

4 Stone Cellar Road
Kingston Blount
Mob: 079 8882 6308       Email: hashimsaid@gmail.com

Personal profile statement

I am an energetic individual with strong interpersonal and retail skills who can bring a new face to the business that will deliver exceptional customer service and creativity, within a team or individually, to the utmost satisfaction of relevant stakeholders. I have more than two years of experience in the retail sector, and I consider myself to be very knowledgeable and experienced in the selling process.


  • Employee of the Month (JKS Ltd., March 2009)
  • Taken care of a shop for a week in the absence of the Store Manager (Tesco, 2011)
  • Winner of HAYS Award 2011 for outstanding educational achievement.


2009 – 2012BA Business ManagementThe University of ManchesterGrade achieved: [2:1]

Relevant Modules:

  • Organisational Behaviour and Analysis
  • Business Administration and Decision Making
  • Marketing Communications and Principles
  • Customer Relations
  • Introduction to HR Management
  • Final Year Project: “The effects of price reductions on product perception.”
2007 – 2009
Results: English: A Mathematics: C Business: B
A LevelsNewtown College

Work experience

Mar 2013 – PresentCustomer Service Advisor           Pillow King

Main duties performed:

  • General office duties such as phoning, filing, sending marketing materials, etc.
  • Advising customers on a wide range of company products and services;
  • Processing orders, taking payments and issuing refunds;
  • Supervising temporary shop assistants;
  • Dealing with complaints and compliments in a professional manner;
  • Meeting and greeting visitors and potential clients inside and outside the shop;
  • Making the public aware of all the promotions and special offers;
  • Ensuring product information are accurate and up to date;
  • Tidying up the shop floor and taking care of stock orders and documentation.
Dec 2012 – Mar 2013Customer Service Assistant         Gemco

Main duties performed:

  • Working with management and senior staff to meet store goals and targets;
  • Serving consumers at the checkout; wrapping, payments processing and refunds;
  • Replenishing stock and ensuring goods and products were neatly presented;
  • Ensuring Health & Safety procedures were followed at all times and by all stakeholders;
  • Addressing questions, complaints and concerns in accordance with company policy.
Jun 2012 – Dec 2012Retail Shop Assistant         Hit or Miss Ltd.

Main duties performed:

  • Ensuring customers find the right product to meet their needs and requirements;
  • Hanging clothes on hangers, sorting and pricing products;
  • Putting new stock out for display on the shop floor;
  • Packing up and/or disposing of any goods that were not sold in the shop;
  • Researching competitor’s products, special offers and seasonal promotions.


  • Level 3 NVQ Diploma in Customer Service
  • First Aid at Work – HSE


  • Excellent communications, interpersonal and persuasive skills;
  • Ability to relate to (and work with) people from all different backgrounds and walks of life;
  • Ability to deal with difficult individuals in a polite, professional yet firm manner (and always keeping in mind the catchphrase: the customer is always right);
  • IT literate (with good knowledge of Microsoft Office).

Hobbies and interests

My hobbies include reading, writing, watching TV, spending time with my family and volunteering at local charity schemes. At University, I was very active in societies which eventually led me to set up the Business Partnership Society (BPS) together with my peers.


Mr Jerry Sanford
Store Manager, Pillow King
Address: 40 Edmond Rd, Chester, PA48 1DT
Tel: 0223 2689 5879
Email:s.jerry@live.co.ukDr Justin K. Herman
Manager, Hit or Miss Ltd.
Address: 75 Martyr Road, Leeds, LE10 3FE
Tel: 0980 5101 0022

Please note: the above CV Example is presented in the UK format and layout.

You Can See the Cv Sample Template Below

Customer Service CV Template + Tips and Download
Customer Service CV Template Download


Your CV should clearly illustrate the reasons that would make you a great Customer Service Advisor if you were hired, such as; respecting customers and ensuring that all their needs and requirements are met, having excellent interpersonal and communication skills to deal with stakeholders and third-parties on a daily basis and having a real concern for the success of the company that you are employed by.


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